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Appointment Information

We offer daytime, evening and weekend appointments* at our Brisbane psychology centre. Please see our opening hours. We also offer our mobile outreach service at agreed times and costs. Due to the size of our psychology centre, we have the capacity to keep short wait times and can generally offer you an appointment within 1-2 weeks* (excluding assessments). We also understand the importance of a positive therapist-client fit and will book you with the most suitable psychologist for your needs. 

Making an Appointment

New clients: To book an appointment with one of our trusted psychologists, please call us today or fill in the contact form (see the side bar). Our receptionists will help with your booking and any enquiries. You do not need a referral to make an appointment with a Q-Psych psychologist, however various rebates are available for certain referrals.

Existing clients: You can book an appointment with your Q-Psych psychologist by calling reception during opening hours. You can also book, view and cancel appointments anytime via our online booking service (see the side bar). Please note that 48 hours notice is required to book and cancel appointments online. This service is only available to existing clients. If you have not booked with us before, please contact us.

When you make an appointment at Q-Psych, you will receive an email confirming your appointment details and an SMS courtesy reminder 2 days prior to your appointment (however, clients remain responsible for remembering appointments). Please reply to confirm your appointment and attend your scheduled appointment on time. For the convenience of other clients, your session cannot be extended if you are late and full fees will still apply. Late cancellations and missed appointments are also subject to cancellation fees (see below).

Referrers and service providers: Please see information on our referral process.

Cancellation Policy

To avoid cancellation fees, please contact us as soon as possible to cancel or reschedule your appointment. We understand that circumstances can change and that you may not always be able to keep your appointments, hence we have a liberal cancellation policy. However, as private practitioners, we rely on appointments for our livelihood and business sustainability. We also incur practice costs for each scheduled appointment (attended or missed) and we spend time preparing for your session.  As a result, appointments that are missed or that are not cancelled/rescheduled before noon (12pm) on the business day prior to your booked appointment will be charged a flat cancellation fee of $150 (+GST*), payable per our T&Cs. We also offer a $50 discount on cancellation fees paid strictly within 7 days (=$100+GST*). Please note that rebates are not available for cancelled appointments and third-party payers usually require clients to be responsible for the payment of any cancellation fees they incur. *Cancellation fees incur 10% GST, per Australian Taxation Office GST laws.

iStock_000010476788_ExtraSmallUrgent Appointments

Please note that we are not a crisis service. We aim to keep some time available for urgent appointments, but can not guarantee immediate availability. If you need urgent assistance between sessions, please:

  1. contact your GP
  2. attend your local hospital, or
  3. call one of the following telephone helplines:
    • Lifeline: 13 11 14
    • Kids Helpline: 1800 551 800
    • Parentline: 13 22 89

In the case of an emergency, please call 000 immediately. 

Ready to get help?medicare chalk board sign 9

The staff at Q-Psych are ready to help.  Please call today, or fill in the contact form now and click send.

© Copyright 2013-2019 Q-PSYCH PTY LTD. All Rights Reserved. The content on this page has been developed by Q-Psych’s Director. All content is subject to copyright.

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